2FA: Setting up E-Mail based One Time Passcodes (OTP)
To Start Configuring 2FA click the following link and a new tab will open for the
Portal Guard Account Management Page [https://pgsso.cccd.edu]
If you are switching to E-mail please go to:
Initial E-mail Enrollment
When a User is added to the 2FA policy (as of 3/30/2019) they will be asked to enroll the default OTP device on their next login. Which device they will be prompted for is pre-configured for depending on which groups the user participates. A previously enrolled device will not show the below screen.
On the above screen you will be asked to specify an E-mail address and click Continue.
- The E-mail address specified on Step 2 will be partially shown as the first character and domain of that E-mail address. This E-mail address will receive an OTP valid for 10 minutes. Type the OTP value in the E-mail in the box labeled "One Time Passcode," and then click Login. Once verified, initial
E-mail enrollment is now complete and on next login E-mail OTP will be used. If you do not want E-mail to be used please follow the desired OTP method from theTwo Factor Authentication (2FA) page.
If you see the above message please DO NOT use a district E-mail address!
If not logged in, login to your Portal Guard Account Management Page [https://pgsso.cccd.edu]
Once logged in click Recovery Email Address to show the currently registered E-mail address.
Change my email. (You might be asked to re-enter your current password to make this change.)
Type in your E-mail address and hit
A test OTP will be sent to your E-mail, please enter the OTP and click
- If you see "Email Enrollment Successful" please click
Refresh the Account Management Page and continue below to the next section "Changing to E-mail OTP."
Changing to E-mail OTP
If not logged in, login to your
Portal Guard Account Management Page [https://pgsso.cccd.edu].
- Once logged in click "Password Recovery and Verification Methods with One-Time Passcodes" to show your current OTP Settings.
- Click Change next to "Website Login."
- In "Change Default OTP Method" use the drop-down to select Email.
- Click Continue. (You might be asked to re-enter your current password to make this change.)
- On next login E-mail OTP will be used.