Frequently Asked Questions

IE6 Browser Compatibility Issues?

The new version of MySite does not currently support Internet Explorer 6 or earlier. If you are experiencing problems viewing the web page, please upgrade your browser to, at a minimum, Internet Explorer 7 or Mozilla Firefox.

What is my User Name and Password?

Your login information will be sent to the email address or street address provided on your application. If you did not receive this information or have lost it, contact Admissions and Records to have it re-sent. You can also use your Student ID as your User Name.

What do I do if I forgot my password?

If you forgot your password, click on the “Forgot Password” link. If you are still not successful, contact Technical Support for your college right away. DO NOT keep trying to log in and guess your password. If you try to type in the incorrect password repeatedly without success, your account may be disabled.

MySite Password Reset and Login

• If you cannot remember your password, click on the “Forgot Password” link.
• If you are still not successful, contact Technical Support for your college using the links on the login page.

How did my account get locked (temporarily suspended)?

If you repeatedly type in your password incorrectly, your account will be suspended for 10 minutes for security reasons. If you have forgotten your password, please refer to the 'Reset Instructions' above to change it.

What should I do if my account is locked (disabled)?

If your account becomes suspended multiple times, it will become disabled as a security measure. If your account is disabled, you must ask for your account to be re-enabled. Contact Technical Support for your college using the link on the login page.

How do I restore my MySite account if it has been deleted?

• Your previous MySite ID will be reactivated during the admissions process. If you have not attended any of the Coast Community College District colleges during the previous major term (Fall or Spring), you will need to re-apply to one of the colleges.
• If you do not wish to attend any of the colleges but just want access to your records, you will need to contact the Admissions and Records Department at your previous college.
• If you have been continually attending classes but have not used your MySite account for over 1 year (365 consecutive days), contact Technical Support for your college.

Do I need to log off?

Yes, you should always logout for security reasons so others don’t have access to your personal information. The system will automatically time you out after 20 minutes of inactivity.

Why is it asking for my User ID and PIN when I'm already logged in?

• If you are getting a "Voyager Self-Service User Login" screen, nothing you can enter here will work. The network you are using has a firewall that is blocking our site. This is commonly experienced by Military and corporate users. These firewalls typically block access to registration, grades and financial information but do not block GMail or our on-line courses. You will need to use a connection on a less restrictive network.
• If your MySite session does not detect any activity, it may log you out. There is a pop-up warning message, but if that message is blocked or covered by another window, you may receive the "Voyager Self-Service User Log-in" screen. Close all your MySite windows and log back-in.

What if I do not have an Alternate E-mail Address?

• If you applied on-line, use the e-mail address supplied by CCCApply,
• Obtain an e-mail address at no cost from many internet service providers prior to setting-up your alternate e-mail address

How do I change my Alternate E-mail Address after I’ve set it up?

• Log-in to your MySite
• Click on the My Account link located in the upper left-hand corner.
• Click on the “Click Here” hyperlink in the Setup Alternate E-mail for Password Recovery area of My Account Preferences.
• Enter your new alternate e-mail address and click “Submit”.
• Within 1 hour, validate the new alternate e-mail address via the link sent to the updated e-mail address.

Why doesn’t my Alternate E-mail Address display in my Personal Information?

Your Alternate E-mail Address for Password Recovery and your Personal Information are stored separately. Your Personal Information displays e-mail addresses we have on your school records and can be updated from the Banner Self-Service link on your Student or Employee tab. Your Alternate E-mail Address is displayed and updated using the My Account link on your MySite.

Can I still use the 3 question/answers to re-set my password?

No. The re-set functionality using the questions/answers has been replaced with the Alternate E-mail Address functionality.

Why does it repeatedly ask me to set up my Alternate E-Mail for Password Recovery?

You must validate your e-mail address within 1 hour by clicking on the link sent to the e-mail address provided during the password recovery set-up. If you do not validate your e-mail address, password recovery will not work for your account and the prompt will appear every time you successfully log-in, until validation is completed. If you receive multiple validation e-mails because "Submit" was clicked more than once, use the most recent e-mail for validation.

Which browsers are compatible with MySites?

To log in and use the system effectively, you should be using one of the following Internet browsers

Windows

• Internet Explorer 7.x or above
• Firefox 3.5 or above

Macintosh

• OS X v10.4
  • Firefox 1.5.0.1
  • Safari 2.0

If you are trying to log in to the system using another browser, you may experience difficulties.

Can I access MySites from off campus?

Yes, you can access MySites from any computer with a compatible web browser and internet connection.

Why can’t I access certain links on MySite from off campus?

If you are getting a "Voyager Self-Service User Login" screen, the network you are using has a firewall that is blocking our site. This is commonly experienced by Military and corporate users. These firewalls typically block access to Registration, grades and financial information, but do not block G-Mail or our on-line courses. You will need to use an internet connection on a less restrictive network.

How can I check my registration appointment time?

1. Click on the Student tab
2. Under "Registration Tools" click on “Registration Status”
3. Select a college/term then click "Submit."
4. Your Registration Status will display

How do I register for courses?

1. Click on the Student tab
2. Click on “Add or Drop Classes”
3. Select a term (ex: GWC Fall 201x or OCC Spring 201x) then click "Submit."
4. Enter Course Reference Numbers (CRNs) from the printed class schedule then "Finalize Add/Drop" or click on "Class Search" to search the class schedule.
5. Enter your search criteria then select "Class Search".
6. Click the checkbox next to the course you want to register in then click "Register" to submit the course for registration. You may also click on "Add to Worksheet" to add it to the worksheet and continue searching for classes.
7. Click on Finalize Add/Drop and check for any registration add errors and resolve problems.
8. Verify your registration then click on "Pay Now" to pay your fees.
9. Verify your fees then click on "Make a Payment" to pay by credit card. If paying by check or money order, exit this screen and send payment to the registration office in the full amount. Make sure to write your student ID number on the check/money order. Fees are due at the time of registration.
10. To contine paying by credit card, click on "Pay", select a "Payment Method", enter the credit card type, card number, expiration date, and billing address then click on "Continue."
11. Select a College/Term then click "Continue."
12. Verify the information entered then click "Continue."
13. Wait until the payment has been verified by the bank.
14. You can print the form from your web browser as proof of payment. You will also receive a confirmation e-mail sent to your CCCD G-mail address.
15. Verify your classes by printing your student program ("Student Class Program - Web Bill Schedule") link on the Student Tab. Only classes that you are still registered or waitlisted in should appear on your student program. Make sure to pay attention to the deadline dates!

How do I register using an Add Authorization Code?

If you receive an Add Authorization Code, follow the instructions on the permit (or below) to register for the class by the stated deadline

1. Log-in to your MySite.
2. Click on the Student tab – Select the "Add or Drop Classes" option in the Registration Tools channel:
3. Select a Term from the drop-down menu and click "Submit."
4. On the Add or Drop Classes page – Your current schedule will display - scroll down to the Add Classes Worksheet area of this page to enter the CRN for the class(es) you are adding using Add Authorization Code(s). Click "Finalize Add/Drop."
5. On the Registration Add Authorization Code page – Enter your Add Authorization Code (AAC) in the box next to the word “INCOMPLETE” and click Validate: - NOTE: The registration system will not ask for your Add Authorization Code until the class has already started. -
6. Your AAC was validated and approved – click on "Submit Changes".
7. On the Add or Drop Classes page – verify the class is listed on your current schedule and then click "Pay Now”.
8. Verify your fees then click on "“Make a Payment” to pay by credit card. If paying by check or money order, exit this screen and send payment to the registration office in the full amount. Make sure to write your student ID number on the check/money order. Fees are due at the time of registration.
9. To continue paying by credit card, click on “Pay”, select a “Payment Method”, enter the credit card type, card number, expiration date, and billing address then click on "Continue."
10. Select a College/Term then click “Continue.”
11. Verify the information entered then click "Continue."
12. Wait until the payment has been verified by the bank.
13. You can print the form from your web browser as proof of payment. You will also receive a confirmation e-mail sent to your CCCD G-mail address.
14. Verify your classes by printing your student program ("Student Class Program - Web Bill Schedule") link on the Student Tab. Only classes that you are still registered or waitlisted in should appear on your student program. Make sure to pay attention to the deadline dates!

How can I check to see if I have a hold on my records/registration?

1. Click on the Student tab
2. Click on “Holds Information” in the “Other Student Resources” channel.

How do I print a program receipt/class printout?

1. Click on the Student tab
2. Click on “Student Class Program (Web Schedule Bill)” or "Detail Schedule with Waitlist Position" in the “Other Student Resources” channel..
3. You can print your class schedule from the web browser if you need a printed copy.

How can I check my term grades?

1. Click on the Student tab
2. If you have enrollment at more than one college, choose the college
3. Once grades have been rolled to academic history (a couple weeks after the end of the term), your grades will appear here.
4. To return to the list of colleges click the college name in the right corner of the channel.
5. You can also check your grades by printing an Unofficial Transcript from the "Other Student Resources" channel.

How do I drop a class?

1. Click on the Student tab.
2. Click on “Add or Drop Classes”.
3. Select a college/term then "Submit".
4. Click on the drop down arrow next to the course you want to drop, select the “Drop” option from the list, then click "Submit Changes". *** If you encounter a registration error while trying to drop, click on the HELP link for an explanation of the error. ***
5. Verify your drop by printing your student program ("Student Class Program-Web Schedule Bill") link on the Student tab. Only classes that you are still registered or waitlisted in should appear on your student program. Make sure to pay attention to the deadline dates!

How do I check the balance on my account and/or pay fees?

1. Click on the Student tab.
2. Click on the Credit Card icon in the My Account Channel.
3. Click on “Make a Payment” to pay by credit card.
4. Select a “Payment Method”, enter the credit card type, card number, expiration date, and billing address then click on "Continue."
5. Select a College/Term then click “Continue.”
6. Verify the information entered then click "Continue."
7. Wait until the payment has been verified by the bank.
8. You can print the form from your web browser as proof of payment. You will also receive a confirmation e-mail sent to your CCCD G-mail address.

What is my TouchNet log-in page PIN?

You cannot log-in directly to the TouchNet site. Access to the TouchNet site to pay your fees is only through mycoast.cccd.edu. Close the browser and log-in to your MySite account and follow the instructions above to pay your fees.

How do I print a copy of my unofficial transcripts?

1. Click on the Student tab.
2. Click on “Unofficial Transcript” in the “Other Student Resources” box.
3. Enter the level, the transcript type, and "Submit."
4. If you need a printed copy, you can print it from your web browser.

How do I order an Official Transcript?

1. Click on the Home tab.
2. Click on "Order an Official Transcript".
3. Choose the college you want to request the transcript from (Coastline College, Golden West College, or Orange Coast College).
4. Follow the prompts to complete the order request.

How do I order transcripts without a MySite ID?

For details and information about transcript requests, including fees, check the college websites at:

• Coastline http://www.coastline.edu/departments/admissions/page.cfm?LinkID=330
• Golden West http://www.goldenwestcollege.edu/admissions/transcripts.html
• Orange Coast http://www.orangecoastcollege.edu/enrollment/records/Transcripts.htm

What is my Gmail ID and password?

Your G-mail ID is your MySite ID followed by “@student.cccd.edu”. Once you log into your MySite account, you can click on the e-mail icon or G-mail link to access your Google mail student account. Your Student email address is supplied to your instructors automatically when you register for their class.

You cannot access your Gmail by going through the normal Google mail login, only through your MySite account.

Why doesn’t my Gmail work?

Once you log into your MySite account, you can click on the e-mail icon or G-mail link to access your Google mail student account. This email ID is supplied to your instructors automatically when you register for their class.

You cannot access your Gmail by going through the normal Google mail login, only through your MySite account.

If nothing happens when you click on the G-mail link, you may have your pop-up blocker turned on blocking this link. Make sure you allow pop-ups for this site.

If you get the Google login page, contact technical support. Your G-mail account set up may have been damaged and will need to be corrected.

If you get a message that says “Invalid Email” when you click the link, you may have CCCD employment information that blocked the creation of a student G-mail account. If you are not a current employee, contact Technical Support to request a student G-mail account.

Employees and former employees do not automatically get student G-mail accounts. If you are a current employee with an employee email, you will need to use the OWA link. You do not have G-mail. If you are a current employee without employee email, contact your manager to request either an employee email or a student G-mail account.

Why doesn’t my instructor’s email work?

If your instructor’s email is followed by “@student.cccd.edu” or appears to not be working, inform the instructor.

The “@student.cccd.edu” is an invalid email for instructors and most likely their employee email set up is missing. The instructor will need to contact their college IT department to get this corrected.

Many of our instructor’s work and/or teach at more than one college so it could show an email address for Orange Coast College while teaching at Coastline. They may also have valid email accounts at more than one college. This should not block your communication with them. If there seems to be a problem with your instructor’s email, writing down the specific error message you received will help your instructor and their IT department to correct the problem.

If the instructor has multiple emails within our district, the instructor’s email displayed on the MySite schedule may be different from the email displayed on their course website. Please follow the instructor’s directions as to which email to use for your course.