To familiarize yourself with your 8411D voice terminal, refer to the figure below and then read the callout explanations for the buttons and features.

RS-232-D Jack

This asynchronous RS-232 jack is used for connecting the voice terminal to the COM port on an IBM®-compatible personal computer on which you can load and use the PassageWay Solution software. For a description of the PassageWay applications such as AT&TCall and AT&TBuzz, see "The PassageWay Connection" later in this section.

Adjunct Jack

This jack is used for connecting an external speakerphone (such as an S101A or S201A Speakerphone) or a headset adapter (such as a 500A Headset Adapter) to your voice terminal. The jack is labeled "ADJUNCT."

Analog Adjunct Jack

This RJ11C jack is used for connecting analog equipment such as answering machines, fax machines, PC or laptop data/fax modem cards, data sets or modems, audio teleconferencing equipment, and TTY machines commonly used by the hearing impaired. For more information about this connections, see "Connection with Analog Equipment" later in this section.

Call Appearance/Feature Buttons (10) and Designation Card

At least three of these 10 buttons are devoted to incoming and outgoing calls (call appearances) and are labeled with an extension number; the remaining buttons access features (feature buttons) and are labeled with a feature name. Each has a red light telling you this is the line you are using or this is the line you will get when you lift your handset. The green status light next to each call appearance and feature button tells you the line or feature is being used.

On the designation card, write the call appearance telephone number or extension or the feature that each of these 10 buttons can access.

Conference Button

For setting up conference calls. This button is labeled <Conf> .

Dial Pad

The standard 12-button pad for dialing phone numbers and accessing features. The letters "Q" and "Z" have been added to the appropriate dial pad keys for directory access, and the "5" button on your dial pad has raised bars for visually-impaired users.

Display

A 2-line by 24-character display.

Display Control Buttons (4)

These four buttons are labeled <Menu> , <Exit> , <Prev> , and <Next> .

<Menu> is used to enter Softkey Mode and access the first feature option screen.

<Exit> is used for exiting the Display Mode and returning to Normal (call-handling) Mode.

<Prev> and <Next> can be used to help you go back and forth through the feature option screens.

Drop Button

For disconnecting from a call or dropping the last party added to a conference call.

Handset

A handset is provided for placing and receiving calls. (The handset is also known as the receiver. In most cases, you must lift the handset (go off-hook) or activate the speaker or speakerphone before you can use a feature.

Handset Jack

This jack is for connecting a handset, with handset cord, to your voice terminal. The jack is labeled with a small picture of a handset.

Hold/Ring Button

A red button for putting a call on hold. By pressing <Shift> and then <Hold> , you can select a personalized ring for your voice terminal from eight possible ringing patterns.

Line Jack

This jack is used for connecting a line cord to your voice terminal. The jack is labeled "LINE."

Message Light

A red light which goes on steadily when a message has been left for you. Check with your system manager to see how you can retrieve your messages.

Mute Button

For turning off the microphone associated with the handset or the built-in speakerphone so the other person on the call cannot hear you.

Shift Button

A blue button which can be used to access two additional features (when <Shift> is active, the red light next to the button is on):

When used with <Hold> , you can select a personalized ring from among eight available patterns.

When used with <Test> , you can perform a diagnostics test of the PassageWay and/or the Analog Adjunct connected to the RS-232-D jack and Analog Adjunct jack, respectively, on the rear of the set.

Softkeys (4)

The four buttons located below the display and labeled with arrows (^), correspond to words on the display screen. You can use the softkeys along with display control keys to access up to 12 features on your voice terminal in addition to those features administered on the call appearance/feature buttons.

For a list of the features that can be accessed with the softkeys, check with your system manager. For procedures for using these softkey features, see "Using the Display, Softkeys, and Display Control Buttons" later in this guide.

Speaker Button

For accessing the built-in 2-way speakerphone.

NOTE: Your voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. Check with your system manager to see how your Speaker button is to be used.

Telephone Number Card

For noting the area code and telephone number of your voice terminal.

Test/Diagnostics Button

When the voice terminal is initially powered up, the red light next to <Test> flashes if the link with the switch is not (or not yet) operational. The light changes to steady red when the voice terminal is able to communicate with the switch, and then goes off after a short period of time. After the voice terminal is powered up, you can press <Test> to test the lights and the display on your voice terminal.

If you press <Shift> and then <Test> , you can perform a diagnostics test of the PassageWay connection (if a PC has been connected to the RS-232-D jack on the rear of the set) and the status of the Analog Adjunct (if one has been connected to the Analog Adjunct jack also on the rear of the set). For more information on the meaning of the diagnostics lights for the PC and the Analog Adjunct, see "PassageWay and Analog Adjunct Status Indications" later in this manual.

Transfer Button

For transferring a call to another voice terminal.

Used for Analog Adjunct Status

The red and green lights next to Button #10 show the status of the Analog Adjunct, if there is one connected to the rear of the 8411D. For the meaning of the lights, see "PassageWay and Analog Adjunct Status Indications" later in this guide.

NOTE: The system manager may also option Button #10 so it can be used to send a disconnect signal to the analog adjunct when the 8411D and analog adjunct share the same telephone line.

Used for PassageWay Status

The red and green lights next to Button #9 show the status of the PassageWay® connection, if a PC used for PassageWay is connected to the rear of the 8411D. For the meaning of the lights, see "PassageWay and Analog Adjunct Status Indications" later in this guide.

Volume Control Button

For adjusting the volume of the following:

The speakerphone or speaker when a call is in progress using the 2-way speakerphone or 1-way speaker

The handset receiver level while a call is in progress using the handset

The tone ringer when the speaker is off and either the handset is inactive or the tone ringer is active

NOTE: When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off.

Remember: The Volume control button on your voice terminal does not control the volume level of adjunct equipment.

The EIA RS-232 type jack on your 8411D voice terminal provides you with an interface between the voice terminal and the COM port on an IBM-compatible personal computer. This interface allows you to access PassageWay Solution software which you can install on your PC.

For more information on installing and using PassageWay Solution with your 8411D voice terminal, read the information contained in the PassageWay® Direction Connection Solution For DEFINITY® Communications System 8411 Voice Terminal User's Guide, 585-201-115. You can order this book by calling the BCS Publications Fulfillment Center at 1 800 457-1235.

Through the Analog Adjunct RJ11C jack on the rear of the set, the 8411B voice terminal provides connection with Analog Adjuncts such as answering machines, fax machines, PC or laptop data/fax modem cards, data sets or modems, audio teleconferencing equipment, and TTY machines commonly used by the hearing impaired. On System 75, and DEFINITY G1 and G3 systems prior to G3V4, Issue 3, the analog equipment shares the telephone line with the voice terminal. Therefore, while the telephone is being used, you cannot use the Analog Adjunct at the same time, or vice versa. On G3V4, Issue 3 and later switches, the 8411 and the Analog Adjunct can be assigned separate telephone lines, and thus the voice terminal and Analog Adjunct can be used simultaneously.

The system manager may choose to option Button #9 on the 8411D voice terminal, the next-to-last button in the second column, so that the red and green lights next to the button provide PassageWay status information. (See "PassageWay Status Indications" below.) If Button #9 is optioned in this manner, it is then disabled and CANNOT be used as a call appearance button.

The system manager may also choose to option Button #10 so that its adjacent red and green lights provide Analog Adjunct status information. (See "Analog Adjunct Status Indications" below.) If Button #10 is optioned in this way, the button's function changes from a call appearance button to a local button that can be used to send a disconnect signal to the analog adjunct. (See "Sharing the 8411D Telephone Line with the Analog Adjunct" later in this section.)

NOTE: If optioned by the system manager, the light indications next to these two buttons go on and off automatically.

If these buttons are optioned for PassageWay and Analog Adjunct status, Button #9 is always used to monitor PassageWay, and Button #10 is always used to monitor the Analog Adjunct.

You can also perform a diagnostics test of the PassageWay connection and the status of the Analog Adjunct by pressing <Shift> and then <Test> . These two button presses will activate the red and green lights next to Buttons #9 and #10 to show the status of the PassageWay and Analog Adjunct connections.

PassageWay Status Indications

The 8411D provides the following status indications next to Button #9 for the PassageWay connection:

* A Flash is a repeating pattern of 500 ms ON and 500 ms OFF.

** A Wink is a repeating pattern of 750 ms ON and 250 ms OFF.

Analog Adjunct Status Indications

On the 8411D the GREEN light provides the following status indications, next to Button #10, for the Analog Adjunct connection:

The RED light next to Button #10 on the 8411D shows whether the Analog Adjunct or the 8411D voice terminal currently has control of the telephone line.

NOTE: If the 8411D, with Analog Adjunct, is connected to a DEFINITY Communications System G3V4, Issue 3, (or later) switch, the red light next to Button #10, the button light that monitors the Analog Adjunct interface, is always on.

When your 8411D voice terminal has not been assigned a separate telephone number for your analog adjunct, that is, the telephone line must be shared between your voice terminal and the analog adjunct connected to the Analog Adjunct jack, you CANNOT use your 8411D and the analog adjunct at the same time. If you desire to use your 8411D (the handset, the built-in speakerphone, or any adjunct equipment connected to the Speakerphone/Headset jack) while the analog adjunct is using the line, you must first disconnect the analog adjunct.

You may disconnect the analog adjunct manually using a button on the analog adjunct or use a PC command if the analog adjunct is connected to the PC. Button #10 can also be used to disconnect the call on the analog adjunct if that button has been enabled for the disconnect function.

In addition to the manual and Button #10 methods for disconnecting the analog adjunct, going off-hook and pressing the appropriate call appearance button will also cause the line to be switched to the voice terminal (the handset, speakerphone, or any adjunct equipment connected to the Speakerphone/Headset jack) and a disconnect signal will be sent to the analog adjunct. This method allows you to automatically disconnect the analog adjunct to:

Answer an incoming call on another call appearance

Originate a call on an idle call appearance

Interrupt the analog adjunct and use the active call appearance

NOTE: This feature requires the 8411D to use the first three call appearance/feature buttons (the top three button in the first column) as call appearance buttons. If there are more than three call appearance buttons administered, the feature will still work with these (top) three buttons, but NOT with the additional call appearance buttons.

For incoming calls, the device that answers first (that is, the 8411D handset, 8411D built-in speakerphone, any adjunct equipment connected to the Speakerphone/Headset jack on the 8411D, or the analog adjunct connected to the 8411D Analog Adjunct jack) gets control of the call. Note that not all incoming calls will cause a ringing signal to be sent to the analog adjunct. A ringing signal will be sent only if all call appearances are idle and the incoming call is either an inside call, a DID/Attendant call, or a Priority call.

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access code. Abbreviated Dialing offers four possible types of lists -- personal, group, system, and enhanced, and you can have a total of three out of the four lists. Numbers on a personal list are programmable by you; numbers on group lists are programmable by the controller of the list; system lists are programmable only by the system manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your system manager concerning what types of lists you have and how many of each list. Because your voice terminal is connected to a DEFINITY Communications System G3V4 (or later) switch, you can also program a number on an Abbreviated Dialing button that is not stored on an AD list. This Automatic Dialing button can be used for one-touch dialing of frequently called numbers.

Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from another voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your system manager.

Conference Allows you to conference up to six parties on a call (including yourself) so you can conduct a 6-way discussion. Use to set up timesaving conferences, or to spontaneously include an additional party important to a conversation.

Directory Searches for the extension of another user in your location by allowing you to key in the user's name with the dial pad. Use as a handy quick reference source for extension number information.

Display, Softkeys and Display Control Buttons The softkeys are the four keys labeled with arrows located directly below the display. The four display control buttons, labeled <Menu> , <Exit> , << Prev> , and <Next >> are located under the softkeys.

Drop Disconnects from a call without requiring you to hang up the handset, turn off the speakerphone, or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset or speakerphone after ending a call.

Exit Use <Exit> to leave Display (call-handling) Mode (after using any display or softkey feature) and return to Normal (call-handling) Mode. Once you are in Normal Mode, you can use the display to identify current call appearance, calling/called party, and calling/called number.

Feature Status Indication Indicates the status of each feature accessed with the softkeys. If the feature is active, an arrow (v) appears above the feature abbreviation; if the arrow does not appear above the feature, the feature is off.

Handset Volume Allows you to raise or lower the receive level volume of the handset.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your voice terminal to do another task. Use when you have a call you don't want to drop, but have to interrupt briefly to do something else.

Inspect Shows you call-related information for an incoming call when you are already active on a call. Use to identify and screen new calls.

Intercom (Automatic/Dial) Gives you quick access to specified extensions. With Automatic Intercom, you can call a predetermined partner by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom feature, you need to know the group member's 2- or 3-digit code.) Use to rapidly dial frequently called numbers.

Last Number Dialed Automatically redials the last extension or outside number you dialed. Use to save time in redialing a busy or unanswered number.

Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use when you want to confer with someone in the room with you, but you do not want the other person on the call to hear your conversation.

Priority Calling Allows you to call an extension with a distinctive 3-burst ring to indicate your call requires immediate attention. Use when you have important or timely information for someone.

Select Ring and Ringer Volume Allows you to choose your own personalized ringing pattern for your voice terminal from among eight available patterns. Use to help distinguish your incoming calls from those of other nearby voice terminals. This feature is accessed by pressing <Shift> and then <Hold> .

Send All Calls Temporarily sends all your calls to the extension of a person designated by your system manager to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.

Speaker (Listen-Only) Allows you to place calls or access other voice features without lifting the handset. However, in order to speak to the other party, you must use the handset. Use with feature activities that require listening only, such as on-hook dialing, monitoring calls on hold, and group listening situations. Note: Your voice terminal has either the Speaker (listen-only) or the Speakerphone function. Check with the system manager to see how your voice terminal is administered.

Speakerphone Allows you to place and answer calls or access other voice features without lifting the handset. Use the built-in speakerphone any time you prefer hands-free communication, both speaking and listening, or for group conference situations. Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and speak) feature. Check with your system manager to see how your voice terminal is administered.

Stored Number Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last Number Dialed feature). Use to verify Abbreviated Dialing list items before placing a call or reprogramming a number, and to make sure the Last Number Dialed feature is appropriate to use.

Test/Diagnostics When the voice terminal is initially powered up, the red light next to <Test> flashes if the link with the switch is not (or not yet) operational. The light changes to steady red when the voice terminal is able to communicate with the switch, and then goes off after a short period of time. After the voice terminal is powered up, you can press <Test> to test the lights and the display on your voice terminal.

Also allows you to perform a diagnostics test of the PassageWay connection and the status of the Analog Adjunct (if either of these is connected to your 8411 set). The red and green lights go on next to Buttons #9 and/or #10 to indicate the status of these two functions. For more information on the meaning of the PassageWay and Analog Adjunct lights, see "PassageWay and Analog Adjunct Status Indications" earlier in this guide.

Timer Allows you to measure elapsed time. Use in order to keep track of time spent on a call or task.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else.

Use the following special instructions for operating your voice terminal.

1 The first time you use these procedures, you will need to customize them for yourself by obtaining the following information from your system manager:

Any feature not appearing on a button or accessed with the display and softkeys can be activated or canceled by dialing a 1-, 2-, or 3-digit feature access code. Ask your system manager for the feature access codes for the features you need.

2 To operate a feature, you must have the handset off-hook (removed from the cradle of the voice terminal) or the speaker or speakerphone on unless otherwise noted.

3 If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

NOTE: Before you can use this feature, AD buttons must first be assigned by your system manager. (These AD locations can be assigned to actual buttons, or you may be able to access them with the softkeys.)

Usually, an Abbreviated Dialing number is part of a Personal List, Group List, System List, or Enhanced List. You can have a total of three lists; the programmed number can be up to 24 digits and characters. (Special Characters such as Pause count as two digits.)

You can also program a number on an Abbreviated Dialing button that is not stored on an AD list; this programmed number can be up to 16 digits and characters. (Special Characters such as Pause count as two digits.) The Automatic Dialing button can be used for one-touch dialing of frequently called numbers.

If you hear the intercept tone while programming, start over from the beginning.

You may also be able to use the following softkey features with Abbreviated Dialing (Press <Menu> and then the softkey below the feature abbreviation.)

Program (labeled Prog) - You can program a telephone number, extension, or feature access code on an AD button.

Pause (labeled Pause) - A 1.5-second pause can be placed in an AD number, such as between an access code and the telephone number.

Mark (labeled Mark) - Numbers included after a Mark on an AD button are dialed in Touch-Tone signal form.

Wait (labeled Wait) - Numbers included after a Wait on an AD button are delayed 5 to 25 seconds until the voice terminal receives dial tone from the switch.

Suppress (labeled Spres) - Suppressed numbers are dialed but not shown on the display (an "s" appears instead). Used for passwords or authorization codes.

You can access this feature with the softkeys only if the feature's abbreviation, CFrwd, appears on the second line of one of the feature option screens.

You can access this feature with the softkeys only if the feature's abbreviation, CPark, appears on the second line of one of the feature option screens.

You can access this feature with the softkeys only if the feature's abbreviation, CPkUp, appears on the second line of one of the feature option screens.

You can access this feature with the softkeys only if the feature's abbreviation, Dir, appears on the second line of one of the feature option screens.

If the Directory feature is used while any of the (softkey) feature option screens are displayed, the directory information is displayed for five seconds, and then the display reverts back to the previous softkey display.

The softkeys are the four keys labeled with arrows (^) located directly below the display. The four display control buttons, labeled <Menu> , <Exit> , <Prev> , and <Next> , are located under the softkeys.

There are three separate feature option screens. Each of these screens allows you to select from four different features.

You can enter Softkey Mode by pressing the display option button labeled <Menu> . The following is an example of a feature option screen.

LWC CnLWC AutCB Timer

The top line of each feature option screen shows you the status of each of the four features. An arrow appears above the feature name or abbreviation if that feature is active. If there is no arrow above the feature, the feature is not active. In the above example, the Automatic Callback feature is active because there is an arrow above that feature abbreviation.

NOTE: If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name.

The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature). If you want to cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature).

To see the next set of four features, press the display control button labeled <Next> ; to move back a screen, press the display control button labeled <Prev> . Press <Next> or <Prev> until the feature you want to use appears on the second line.

The following flowchart shows the default features for the three feature option screens. These are the 12 softkey features available when the voice terminal is shipped from the factory. Also, see "Other Softkey Features That May Be On Your Display" in this section.

LWC CnLWC AutCB Timer

CFrwd CPark TmDay PCall

Prog Pause Mark Wait

NOTE: An error tone (one beep) sounds when you have made a mistake in your softkey entries.

Press <Exit> at any time to exit softkey mode and return to Normal (call-handling) Mode.

The previous figure shows the 12 default softkey features, those features that can be accessed with the softkeys when the 8411D voice terminal is initially installed. However, the system manager may substitute other softkey features in their place. The following table is a list of these alternate features and the feature abbreviation associated with each.

* A <Call Display> button should be administered if access to System Directory is provided. It is also desirable for <Next Display> to be administered.

Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the following way:

You can access this feature with the softkeys only if the feature's abbreviation, Inspt, appears on the second line of one of the feature option screens.

NOTE: If you are currently on a call and a new call comes in, the display automatically shows you information on the new call. You do not need to use the Inspect feature in this situation. However, you can use the Inspect feature to see who's on a call that has been placed on hold.

You can access this feature with the softkeys only if the feature's abbreviation, IAuto (for Automatic Intercom feature), or IDial (for the Dial Intercom feature) appears on the second line of one of the feature option screens.

You can access this feature with the softkeys only if the feature's abbreviation, Last, appears on the second line of one of the feature option screens.

NOTE: When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone.

This feature has no effect on an external speakerphone attached to your voice terminal.

You can access this feature with the softkeys only if the feature's abbreviation, PCall, appears on the second line of one of the feature option screens.

You can access this feature with the softkeys only if the feature's abbreviation, SAC, appears on the second line of one of the feature option screens.

NOTE: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your system manager to see which of these two features you can use.

Use the following procedures if your voice terminal is set for the Speaker (listen-only) feature.

NOTE: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager.

Use the following procedures if your voice terminal is set for the Speakerphone (speak and listen) feature.

You can access this feature with the softkeys only if the feature's abbreviation, View, appears on the second line of one of the feature option screens.

You can access this feature with the softkeys only if the feature name, Timer, appears on the second line of one of the feature option screens.

Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker.

1 ring - A call from another extension.

2 rings - A call from outside or from the attendant.

3 rings - A priority call from another extension, or from an Automatic Callback call you placed.

ring-ping (half ring) - A call redirected from your voice terminal to another because Send All Calls or Call Forwarding All Calls is active.

busy tone - A low-pitched tone repeated 60 times a minute; indicates the number dialed is in use.

call waiting - One, two, or three beeps of high-pitched tone, not repeated; indicates an incoming call is waiting to be answered. Number of beeps designates the source: one for an internal call, two for an outside or attendant call, three for a priority call.

call waiting ringback tone - A ringback tone with a lower-pitched signal at the end; indicates the extension called is busy, and the called party has been given a call waiting tone.

confirmation tone - Three short bursts of tone; indicates a feature activation or cancellation has been accepted. When you have finished selecting a ringing pattern for your voice terminal, you hear two rising tones.

coverage tone - One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user.

dial tone - A continuous tone; indicates dialing can begin.

intercept/time-out tone - An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after listing the handset or dialing the previous digit.

local error tone - A steady low tone; indicates an incorrect button press.

recall dial tone - Three short bursts of tone followed by a steady dial tone; indicates the feature request has been accepted and dialing can begin.

reorder tone - A fast busy tone repeated 120 times a minute; indicates all trunks are busy.

ringback tone - A low-pitched tone repeated 15 times a minute; indicates the number dialed is being rung.

access code See feature access code.

activate To begin or turn on the operation of a feature.

attendant The person who handles incoming and outgoing calls at the main console.

AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers' messages and reporting Leave Word Calling messages.

call appearance A button used exclusively to place or receive calls. It has an assigned extension number and is equipped with a red light and a green status light.

console permission The authorization (from your system manager) to initiate Call Forwarding All Calls for an extension other than your own.

coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or message center. A person who provides coverage is a covering user.

DEFINITY Enterprise Communications Server (ECS) The switch to which you may be connected. The DEFINITY ECS is a communications system which transmits and receives voice and data signals for all communications equipment in your network.

dial pad The 12 pushbuttons you use to dial a number and access features.

display control buttons These buttons are labeled <Menu> , <Exit> , <Prev> , and <Next> . <Menu> is used to access the first feature option screen. <Exit> allows you to exit a display feature and return to Normal (call-handling) Mode. <Prev> and <Next> can be used to help you go back and forth through the feature option screens.

enhanced list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains telephone numbers useful to all system members, and stores each of those numbers as a 1-, 2-, or 3-digit list item.

extension A dialing number of one to five digits assigned to each voice terminal connected to your switch.

feature A special function or service, such as Conference, Hold, Send All Calls, etc.

feature access code A dial code of one, two, or three digits, which you use to activate or cancel the operation of a feature. Check with your system manager for the feature access codes for your system.

group list One of the four types of Abbreviated Dialing lists; programmable by the controller of the list or the system manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item.

handset The handheld part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver.

message retriever A person authorized by the system manager to retrieve messages for other users.

off-hook When the handset is removed from the cradle (for example, when you lift the handset to place or answer a call) or when the speakerphone is turned on.

on-hook When the handset is left on the cradle and the speakerphone is turned off.

party A person who places or answers a call.

personal list One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user. Contains telephone numbers of your choice, and stores each of them as a single-digit list item.

personal list item One of the 10 available slots on an Abbreviated Dialing personal list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth item.

pickup group A group of up to 25 voice terminal users who can answer calls for each other through the Call Pickup feature. Group members are determined by the system manager and are usually located in the same work area or perform similar job functions.

priority call An important or urgent call which sends a special 3-burst ring.

program/reprogram To use your dial pad to assign a telephone number to a personal list item or an <AD xxxxx> for Abbreviated Dialing.

retrieve To collect telephone messages with the Message or Voice Message Retrieval features. (Also, with Call Park, to resume a call from an extension other than the one where the call was first placed or received.)

ringer The device that produces the electronic ringing sound in your voice terminal.

softkey features Those features accessed with the four arrow softkeys (^) and the display control buttons. A person using an 8411D can access up to 12 softkey features.

softkeys The four buttons below the display labeled with arrows (^). These buttons correspond to words on the display screen. Softkeys can be used along with display control keys to access up to 12 features. (These features are in addition to those features assigned to the call appearance/feature buttons on your voice terminal.)

stored number A telephone number which has been programmed and stored as a 1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial telephone number, an extension number, or a feature or trunk code. Once programmed, a number can be accessed by first dialing the list, then the list item digit(s) under which it is stored. If the number is stored on an <AD xxxxx> , the number can be accessed by simply pressing that button, and then dialing the appropriate entry number.

switch The device which makes connections for all voice and data calls for a network, and also contains software for features. Also known as a system, switching system, or ECS (Enterprise Communications Server). Your switch may be a DEFINITY Communications System or System 75.

System 75 The switch to which you may be connected. System 75 is a communications system which transmits and receives voice and data signals for all communications equipment in your network.

system list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains telephone numbers helpful to all system users, and stores each of those numbers as a 2-digit list item.

system manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network.

trunk A telecommunications channel between your switch and the public network. Trunks of the same kind connecting to the same end points are assigned to the same trunk group.

trunk code A dial code of one, two, or three digits which you dial to access a trunk group to place an outside call.

voice terminal A telephone equipped with an array of specifically designed features (for example, Shift button, Message light, etc.) and functional capabilities that distinguish it from a conventional telephone.

©1996 Lucent Technologies All Rights Reserved Printed in USA

Notice

While reasonable efforts were made to ensure that the information contained in the database used to create this document was complete and accurate, Lucent Technologies cannot assume responsibility for any errors. Changes and/or corrections to the information contained in Voice Terminal Guide Builder may be incorporated into the data of future issues.

Security Alert Your Responsibility For Your System's Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company's employees, agents, subcontractors, or persons working on your company's behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your System Manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The System Manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the National Service Assistance Center at 1 800 628-2888.

Federal Communications Commission (FCC) Statement

This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment.

Operation of this equipment in a residential area is likely to cause interference, in which case the user at his/her own expense will be required to take whatever measures may be required to correct the interference.

Trademark Notice

AUDIX is a registered trademark of Lucent Technologies. DEFINITY is a registered trademark of Lucent Technologies. PostScript is a registered trademark of Adobe Systems Corporation. Rich Text Format (RTF) is a trademark of Microsoft Corporation. Windows is a trademark of Microsoft Corporation. WordPerfect is a registered trademark of WordPerfect Corporation.