Your 8403 Voice Terminal

Your 8403 is a multi-appearance digital voice terminal. To familiarize yourself with your voice terminal, refer to the figure below and then read the callout explanations for the buttons and features.

Call appearance buttons

These three buttons are devoted to handling incoming and outgoing calls (call appearances) and are labeled with an extension number. Each of these buttons has a red light to tell you that this is the line you are using or that this is the line you will get when you lift your handset. The green status light next to each call appearance button tells you the line or feature is being used.

Conference button

For setting up conference calls. This button is labeled <Conf> .

Dial pad

The standard 12-button pad for dialing phone numbers and accessing features. The letters "Q" and "Z" have been added to the appropriate dial pad keys for directory access, and the "5" button on your dial pad has raised bars for visually-impaired users.

Note: The dial pad can be used in two ways:

Feature selection mode - When you press <Feature> (and the Feature light is on), the dial pad is used to access the features listed on F1 through F9, F*, F0, and F#.

Normal mode - When the Feature light is off, the dial pad can be used in the usual manner, that is, to dial phone numbers or feature access codes.

Drop button

For disconnecting from a call or dropping the last party added to a conference call.

Feature button

A blue button used with dial pad keys for accessing the 12 features listed on the Feature Directory. (This button will be shown as <Feature> in the remainder of this guide.) When the Feature button is active, the red light next to the button is on. When this button is used with <Hold> , you can select a personalized ring for your voice terminal.

Feature Directory

A quick reference list of 12 voice features (F1 through F9, F*, F0, and F#) available on your voice terminal.

Handset

A handset is provided for placing and receiving calls. (The handset is also known as the receiver.) In most cases, you must lift the handset (go off-hook) before you can use a feature.

Handset jack

Located on the back of your voice terminal, this jack is for connecting a handset to your voice terminal.

Hold/Ring button

A red button for putting a call on hold. When used with <Feature> , you can select a personalized ringing pattern for your voice terminal from eight possible ringing patterns.

Line jack

This jack is used for connecting a line cord to your voice terminal. Located on the back of your voice terminal, this jack is labeled "LINE."

Message light

A red light which lights steadily when a message has been left for you.

Mute button

For turning off the microphone associated with the handset so the other person on the call cannot hear you.

Note: When you use the Speaker (listen-only) feature, the Mute feature is also activated and the light next to <Mute> is always on.

Speaker button

For accessing the Speaker feature. This feature can be used for listening only. If you want to speak to the other party, you must use the handset, and the speaker must be off.

Note: Check with your system manager to see if you can use this feature.

Speakerphone/headset adapter jack (on back of voice terminal)

This jack is used for connecting an external speakerphone (such as an S101A or S201A Speakerphone) or a headset adapter (such as a 500A Headset Adapter) to your voice terminal.

Test button

When the voice terminal is initially powered up, the green light next to <Test> flashes if the link with the switch is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the switch, and then goes off after a short period of time. After the voice terminal is powered up, you can press <Test> to test the lights on your voice terminal.

Transfer button

For transferring a call to another voice terminal.

Volume control button

For adjusting the volume of the following:

The one-way speaker when a call is in progress using the speaker

The handset receiver level while a call is in progress using the handset

The tone ringer when the speaker is off and either the handset is inactive or the tone ringer is active.

Notes: 1). When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off. 2). The Volume control button on your voice terminal does not control the volume level of adjunct equipment.

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a feature or trunk code. Abbreviated Dialing offers four possible types of lists: personal, group, system, and enhanced. You can have a total of three out of the four lists. Numbers on a personal list are programmable by you; numbers on group lists are programmable by the controller of the list; system lists are programmable only by the system manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your system manager concerning what types of lists you have and how many of each list.

Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from another voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your system manager.

Conference Allows you to conference up to six parties on a call (including yourself) so you can conduct a 6-way discussion. Use to set up timesaving conferences, or to spontaneously include an additional party important to a conversation.

Drop Disconnects you from a call without requiring you to hang up the handset or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your voice terminal to do another task. Use when you have a call you don't want to drop, but have to interrupt briefly to do something else.

Last Number Dialed Automatically redials the last extension or outside number you dialed. Use to save time in redialing a busy or unanswered number.

Mute Turns off the microphone of the handset. Use when you want to confer with someone in the room with you, but you do not want the other party on the call to hear your conversation.

Priority Calling Allows you to call an extension with a distinctive 3-burst ring to indicate your call requires immediate attention. Use when you have important or timely information for someone.

Ringer Volume Allows you to adjust the ringer volume on your voice terminal.

Select Ring Allows you to choose your own personalized ringing pattern for your voice terminal from among eight available patterns. Use to help distinguish your incoming calls from those of other nearby voice terminals.

Self-Test When the voice terminal is initially powered up, the green light next to <Test> flashes if the link with the switch is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the switch, and then goes off after a short period of time. After the voice terminal is powered up, you can press <Test> to test the lights and the display on your voice terminal.

Send All Calls Temporarily sends all your calls to the extension of a person designated by your system manager to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.

Speaker Allows you to place calls or access other voice features without lifting the handset. However, in order to speak to the other party, you must use the handset (the speaker must be off). Use with feature activities that require listening only, such as on-hook dialing, monitoring calls on which you have been put on hold, or retrieving messages.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else.

Use the following special instructions for operating your voice terminal.

1 The first time you use these procedures, you will need to customize them for yourself by obtaining the following information from your system manager:

Your system manager may assign features to your Feature Directory.

Any feature not listed on your Feature Directory can be activated or canceled by dialing a 1-, 2-, or 3-digit feature access code. Ask your system manager for the feature access codes for the features you need.

2 To operate a feature, you must have the handset off-hook (removed from the cradle of the voice terminal) unless otherwise noted.

3 If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

4 You will often see the phrase dial entry number (or * or #) used in the procedures, such as: Press <Feature> , and then dial the entry number (or * or #). This entry number can be a number from 1 through 9 or 0, or you may need to enter the * key or the # key. This number or character (* or #) corresponds to the 12 entries on the Feature Directory (F1 through F9, F*, F0, or F#). Each of these numbers or the * or # key is dialed in conjunction with <Feature> to access an assigned feature.

NOTE: In order to use this feature, your system manager must first assign Abbreviated Dialing buttons to your Feature Directory.

If you hear the intercept tone while programming, start over from the beginning.

Note: Before you can use this feature, AD buttons must first be assigned by your system manager. Usually, an abbreviated dialing number is part of a personal list, group list, system list, or enhanced list. You can have a total of three lists; the programmed number can be up to 24 digits and characters. You can also program a number on an Automatic Dialing button that is not stored on an AD list. This programmed number can be up to 16 digits and characters. Each digit counts as one character; special characters, such as pause and suppress, count as two characters. The Automatic Dialing button can be used for one-touch dialing of frequently called numbers.

NOTE: When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone.

This feature has no effect on an external speakerphone attached to your voice terminal.

NOTE: Check with your system manager to see if you can use this feature.

Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker.

1 ring - A call from another extension.

2 rings - A call from outside or from the attendant.

3 rings - A priority call from another extension, or from an Automatic Callback call you placed.

ring-ping (half ring) - A call redirected from your voice terminal to another because Send All Calls or Call Forwarding All Calls is active.

busy tone - A low-pitched tone repeated 60 times a minute; indicates the number dialed is in use.

call waiting tone - One, two, or three beeps of high-pitched tone, not repeated; indicates an incoming call is waiting to be answered. Number of beeps designates the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a priority call.

call waiting ringback tone - A ringback tone with a lower-pitched signal at the end; indicates the extension called is busy, and the called party has been given a call waiting tone.

confirmation tone - Three short bursts of tone; indicates a feature activation or cancellation has been accepted.

coverage tone - One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user.

dial tone - A continuous tone; indicates dialing can begin.

intercept/time-out tone - An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.

recall dial tone - Three short bursts of tone followed by a steady dial tone; indicates the feature request has been accepted and dialing can begin.

reorder tone - A fast busy tone repeated 120 times a minute; indicates all trunks are busy.

ringback tone - A low-pitched tone repeated 15 times a minute; indicates the number dialed is being rung.

access code See feature access code.

activate To begin or turn on the operation of a feature.

attendant The person who handles incoming and outgoing calls at the main console.

AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers' messages and reporting Leave Word Calling messages.

coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or message center. A person who provides coverage is a covering user.

DEFINITY Communications System Generic 1 and Generic 3 Both DEFINITY Communications System Generic 1 and 3 and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in a network.

dial pad The 12 pushbuttons you use to dial a number and access features.

enhanced list One of the four types of Abbreviated Dialing lists; programmable only by the system manager (and available only with System 75 Version 3 and DEFINITY Communications System Generic 1 and Generic 3). Contains telephone numbers useful to all system members, and stores each of those numbers as a 1-, 2-, or 3-digit list item.

entry One of 12 spaces on the Feature Directory (F1 through F9, F*, F0, and F#). If these spaces are blank, your system manager may assign features to them.

entry number (or * or #) A number from 1 through 9 and 0 or the * key or the # key corresponding to the 12 entries on the Feature Directory. Along with <Feature> , each number (or the * or # key) is dialed to access an assigned feature. Also see Feature Directory.

extension A dialing number of 1 to 5 digits assigned to each voice terminal connected to your DEFINITY Communications System Generic 1 or Generic 3 or your System 75.

feature A special function or service, such as Conference, Hold, Send All Calls, etc.

feature access code A dial code of 1, 2, or 3 digits, which you use to activate or cancel the operation of a feature not listed on your Feature Directory. Check with your system manager for the feature access codes for your system.

Feature button A blue button used with dial pad keys for accessing the 12 features listed on the Feature Directory. When the Feature button is active, the red light next to the button is on. When this button is used with <Hold> , you can select a personalized ring for your voice terminal.

Feature Directory The list of features on your voice terminal just above the 3 call appearance buttons and the dial pad. The features are assigned by your system manager. You can access these features by pressing <Feature> and then an entry number (1 through 9, 0, or the * or # key). The directory has a surface that you can write or type on so that you can write or type the features assigned to each Feature Directory position (F1 through F9, F*, F0, or F#).

group list One of the four types of Abbreviated Dialing lists; programmable by the controller of the list or the system manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit list item.

handset The handheld part of the voice terminal which you pick up, talk into, and listen from. Also known as the receiver.

party A person who places or answers a call.

personal list One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user. Contains telephone numbers of your choice, and stores each of them as a single-digit list item.

personal list item One of the 10 available slots on an Abbreviated Dialing personal list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth item.

pickup group A group of up to 25 voice terminal users who can answer calls for each other through the Call Pickup feature. Group members are determined by the system manager and are usually located in the same work area or perform similar job functions.

priority call An important or urgent call which sends a special 3-burst ring.

program/reprogram To use your dial pad to assign a telephone number to an AD entry on your Feature Directory or to a personal list item for Abbreviated Dialing.

public network The communications system that can be accessed by all telephone customers for local or long distance calling.

retrieve To collect telephone messages with the Message or Voice Message Retrieval features. (Also, with Call Park, to resume a call from an extension other than the one where the call was first placed or received.)

ringer The device that produces the electronic ringing sound in your voice terminal.

stored number A telephone number which has been programmed and stored as a 1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial telephone number, an extension number, or a feature or trunk code. Once programmed, a number can be accessed by first dialing the list, then the list item digit(s) under which it is stored. (Alternatively, if Abbreviated Dialing is on your Feature Directory, a number can be accessed by simply pressing <Feature> , and then dialing the appropriate entry number.)

switch The device that makes connections for all voice and data calls for a network, and which contains software for features. Also known as a system, switching system, or ECS (Enterprise Communications Server). Your switch is either a Lucent Technologies DEFINITY Communications System Generic 1 or Generic 3 or System 75.

switchhook The button under the handset in the cradle of the voice terminal.

system list One of the four types of Abbreviated Dialing lists; programmable only by the system manager. Contains telephone numbers helpful to all system users, and stores each of those numbers as a 2-digit list item.

system manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network.

System 75 Both System 75 and DEFINITY Communications System Generic 1 and Generic 3 are communications systems which transmit and receive voice and data signals for all communications equipment in a network.

trunk A telecommunications channel between your switch and the public network. Trunks of the same kind connecting to the same end points are assigned to the same trunk group.

trunk code A dial code of 1, 2, or 3 digits which you dial to access a trunk group to place an outside call.

voice terminal A telephone equipped with an array of specifically designed features (for example, Feature button, Message light, etc.) and functional capabilities that distinguish it from a conventional telephone.

©1996 Lucent Technologies All Rights Reserved Printed in USA

Notice

While reasonable efforts were made to ensure that the information contained in the database used to create this document was complete and accurate, Lucent Technologies cannot assume responsibility for any errors. Changes and/or corrections to the information contained in Voice Terminal Guide Builder may be incorporated into the data of future issues.

Security Alert Your Responsibility For Your System's Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company's employees, agents, subcontractors, or persons working on your company's behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your System Manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The System Manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the National Service Assistance Center at 1 800 628-2888.

Federal Communications Commission (FCC) Statement

This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment.

Operation of this equipment in a residential area is likely to cause interference, in which case the user at his/her own expense will be required to take whatever measures may be required to correct the interference.

Trademark Notice

AUDIX is a registered trademark of Lucent Technologies. DEFINITY is a registered trademark of Lucent Technologies. PostScript is a registered trademark of Adobe Systems Corporation. Rich Text Format (RTF) is a trademark of Microsoft Corporation. Windows is a trademark of Microsoft Corporation. WordPerfect is a registered trademark of WordPerfect Corporation.